Policies and FAQs

Below are some common FAQS & Policies our clients should read before purchasing.
If you have other questions, please send it to info@lucievhair.com.

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All sales are final and there are no refunds or exchanges. Once packages are dropped off at post office, we no longer have control please contact USPS for further details once you receive tracking number.

Processing takes up to 3-5 business days, not including the day you ordered. Sometimes sooner. This process can take up to one week
All hair is PREORDERED!

Once your order is ready to ship, you will recive a tracking email. After receiving a tracking email, tracking activity will become available after 24 hours.
.All shipments will require a signature upon delivery. We are not responsible for lost or stolen items as well as addresses that are incorrect. Please contact the shipping carrier to file a claim.

We accept major credit cards, pay in 4 PayPal, and exact cash for in-person purchases.

Available daily for all items in stock on hand. Please contact to check availability (online purchase required).